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Where are my pictures?
If you have been granted access to a gallery, log in first, then click on My Pictures next to your name toward the top left corner of the screen.

What is "My Pictures"?
My Pictures are galleries that have limited access to them that you have access to.

Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.

I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click here.

Why do I have to register to add images to my shopping cart?
By registering an account, you are able to keep items in your shopping cart for a long period of time. Additionally, you will be able to view your orders and private galleries (if available) by having an account.

Does it cost anything to register for an account?
No.

I have been sent access information for a gallery, what do I do?
Click the Access Gallery link. Enter in the access code on that page. If correct, you will be able to view the gallery. If you have an account and are logged in, then you will only have to do this once and this gallery will be listing in My Pictures.

How do I apply a coupon?
Once you have added an item to your basket, click on "Shopping Cart" in the top right and follow the links on that page.

How do you print your landscape images?
All the information you need can be found here

How do you print your wedding images?
All the images are printed by my lab which produce professional, archival standard prints

How long does it take for me to receive my prints
I aim to dispatch all orders within 10 business days and depending on what method of postage you choose then you should receive them several days after I have sent you an email saying that the order has been dispatched. If you need something in a hurry then click here and get in touch!

Credit Cards
We do not store credit card details nor do we share customer details with any 3rd parties

Privacy
To process an order we require certain information from you such as your name, email address and postal address. We will never sell disclose, rent or trade your personal information to any other party. Payment for your order will be processed by PayPal. See information about their privacy policy here.

Returns & Refunds
If you are unhappy with your prints please contact us within 7 days of receipt. Prints can be returned for re-printing or refund. The value of refund or re-print is limited to a maximum value of the original purchase price. Please note that postage costs cannot be refunded.
Due to the nature of digital images it is not possible to offer any refund for digital delivery/downloaded purchases.

Cropping and colour reproduction
Please note that not all images in the galleries will conform perfectly to the paper sizes offered. The crop will be made trying to preserve the longest side and will endeavour to make best use of paper and composition. This may on occasions result in a little 'white space' along one side of the print. If you require the image to fill the paper and be zoomed slightly, please specify this in the 'notes' text box at the point of ordering. The image previews are low resolution copies and may therefore not be a true representation of the final printed colours. Please note that due to differences in computer monitor calibrations and viewing environments exact colour matches cannot be guaranteed.

My question is not answered - can you help? How do I contact you
Yes! Just click here and send me an email



Terms & Conditions

Terms & Conditions

The following terms and conditions apply to all users of this site and those handling any printed or digital material obtained from this site which is www.guyaubertin.com. These online/digital terms and conditions supplement and do not replace any guyaubertin.com standard terms and conditions printed on any licences, invoices and delivery notes.

1. Licence

1.1 When purchasing an image (print or digital download) from the website you are granted a non-exclusive licence to use the image(s) for your own personal non-commercial use only. You may not copy, reproduce, republish, post, broadcast, transmit, make available to the public, sell or otherwise re-use or commercialise the image(s) in any way. No other licence for use is implied or granted without written consent from guyaubertin.com. Copyright remains with guyaubertin.com.

1.2 You may not edit, alter, adapt or add to the image in any way, nor combine the image with any other material.

1.3 You may not use the images(s) for the purpose of promoting, advertising, endorsing or implying a connection between you (or any third party) and guyaubertin.com.

1.4 You may not use the image in any way that could bring guyaubertin.com into disrepute or otherwise cause any loss or damage to guyaubertin.com.

1.5 The reproduction by whatever means of the whole or any part of any image (including, without limitation, slide projection, artist's reference, artist's illustration, layout or presentation of images) is strictly forbidden without our specific written permission.


2 Commercial Licence: your right to reproduce an image arises only if (a) commercial licence terms are agreed and (b) our invoice relating to the grant of such right is fully paid. Any reproduction before payment of the invoice or outside the terms of any licence constitutes an infringement of copyright and also a breach of this agreement, entitling us to rescind and claim damages. You must indemnify us in respect of any claims, damages, costs or expenses we incur arising from any reproduction of any image supplied to you. Contact here if you require permission for commercial, editorial or web use.

3. The downloadable product 'Facebook friendly file' is delivered from guyaubertin.com licence-ready with a single user non-exclusive, non-transferable and non-assignable right to use the image on Facebook social network sites. NO OTHER WEB USE is granted or implied. No commercial use, distribution or any other unauthorised reproduction is permitted without written consent. The watermark “guyaubertin.com” may not be removed, altered or cropped. We are happy to arrange these for certain galleries. Contact here if you would like to purchase an image for commercial, editorial or other web uses.

4. Limitation of Liability

4.1 Images and content are made available by guyaubertin.com on an "as is" and "as available" basis. guyaubertin.com gives no warranty of any kind in relation to the material. We disclaim all implied and statutory warranties in relation to the images to the maximum extent permitted by law.

4.2 guyaubertin.com has taken reasonable care to ensure that material contains no errors, viruses or defects; however, guyaubertin.com does not warrant that this is the case, and you download and use material at your own discretion and risk. You are advised to take all reasonable precautions to protect your computer from virus infection. To the maximum extent permitted by law guyaubertin.com will not be liable for any loss or damage which you may suffer as a result of connection, download or use of the downloaded material.

5. Indemnity

You hereby agree to indemnify, hold harmless and defend guyaubertin.com in respect of all damages, costs and expenses, including reasonable legal fees and litigation expenses, arising out of or as a result of any breach of the terms of this licence or otherwise in connection with your use of the images.

6. Intellectual Property Rights

All title, ownership rights and intellectual property rights in and to the content shall remain the property of guyaubertin.com.

7. Termination

7.1 guyaubertin.com may restrict, suspend or terminate any or all download facilities at any time at its sole discretion without liability.

7.2 Clauses 2, 3, 4 and 6 shall survive termination of this licence.

8. General

8.1 You may not assign, charge, sublicense or otherwise deal with your rights or obligations in this licence.

8.2 This licence shall be interpreted in accordance with the laws of and subject to the exclusive jurisdiction of the English Courts.

8.3 Any failure or delay by either party in exercising its rights under any provisions of this agreement shall not be construed as a waiver of those rights at any time now or in the future.